Warranty Policy
We stand behind every rod we make — here's how we've got you covered.
We're committed to a fair and transparent warranty program — keeping our products accessible while ensuring long-term support for every angler. All warranties apply to the original purchaser with valid proof of purchase.
What Every Claim Requires
Order Number
From your confirmation email
Clear Photos
Of the damaged rod
Handwritten Note
In photo: name + order # + date
Things Not Covered by Warranty
-Misuse, abuse, or improper handling
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-Accidental damage — high sticking, stepping on rod, car door damage, etc.
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-Normal wear and tear
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-Modifications or unauthorized repairs
Two-Piece Rods — 5-Year Limited Warranty
At Arrival
✓ Free replacement section (tip or base)
Arrival Damage or Manufacturing Defect
Report within 7 days of delivery with required photos and proof of purchase.
Days 1 – 30
30-Day Protection Period
Rod breaks under normal, non-abusive use within the first 30 days.
✓ One-time free replacement section
31 Days – 5 Years
Factory-Direct Replacement Sections
Purchase replacement tip sections directly from our website at factory-direct pricing:
$20 - $35
+ shipping
Tip Section
One-Piece Rods — 1-Year Limited Warranty
At Arrival
If your rod arrives damaged or has an obvious manufacturing defect, please contact us within 7 days of delivery at Service@RayFishing.com with your order number and clear photos of the issue.
Arrival Damage or Manufacturing Defect
✓ Free replacement for approved arrival damage or manufacturing defects
Within 1 Year
One-Time Warranty Replacement
If your one-piece rod breaks and qualifies for warranty replacement within one year of the original purchase date, please email Service@RayFishing.com to submit your claim.
✓ One-time replacement rod
$65 processing fee
Claim Requirements
How to Complete Your Warranty Claim
After contacting our support team and receiving claim instructions, you will be required to:
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Provide your original order number and proof of purchase.
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Provide clear photos showing the damaged rod.
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Cut the damaged rod in half above the handle.
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Provide a clear video showing the rod being destroyed and cut in half.
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Pay the $60 warranty processing fee.
Once the required documentation and processing fee are received and the claim is approved, we will send a replacement rod of the same model or the closest available equivalent.
$65 one-time processing fee
Important
Contact Us Before Destroying Your Rod
Do not cut or destroy your rod before contacting our support team. Warranty claims must be initiated directly by email. Our team will review your claim and provide instructions before you destroy the damaged rod.
Returns & Refunds
Eligible for Return
✓ Requested within 30 days of delivery
✓ Rod is unused and unassembled
✓ In original packaging
✓ Proof of purchase provided
Important to Know
× Original shipping fees are non-refundable
× Used rods cannot be returned unless a
manufacturing defect is confirmed
📦 Customer is responsible for return shipping costs.
Claim Verification
All claims require a unique verification photo with handwritten order details
We may request additional photos, videos, or information before approving a claim
You may be asked to destroy the damaged rod or section and provide photo or video proof
Dreamcatcher reserves the right to deny claims suspected of abuse, misuse, or fraud
